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FAQ's

Frequently Asked Questions

EUREKA's products are available only at licensed medical and adult-use dispensaries in Arizona, California, Colorado, Massachusetts, Michigan, and New York. Explore our product locator to find EUREKA near you today!

Click here to visit our store and product locator

EUREKA does not directly sell or ship cannabis products directly to consumers, regardless of location or circumstance. EUREKA's products are available only at licensed medical and adult-use dispensaries in Arizona, California, Colorado, Massachusetts, Michigan, and New York.

Explore our product locator to find EUREKA near you today!

Click here to visit our store and product locator

 

Explore our Merch Store loyaltotheoil.com to purchase EUREKA swag and have it delivered straight to your doorstep anywhere in the US. Please note that we do not offer cannabis product sales online. Only awesome merch! 

Click here to visit Loyal To The Oil

To ensure the best performance and longevity of your EUREKA products, it's important to store and consume them under optimal conditions. We recommend storing our products in a cool, dark, and dry place when not in use to preserve their integrity and ensure optimal oil flow. Extreme temperatures, whether hot or cold, can affect the performance of vaporizer devices and may lead to issues such as leaks or clogs. Avoid leaving your EUREKA products in your car or exposed to prolonged periods of extreme heat or cold to prevent any potential damage. 
 
For any inquiries or concerns, please reach out to our dedicated customer service team at CustomerService@EurekaVapor.Com, and we'll respond promptly.
At EUREKA, customer satisfaction is our top priority, and we're committed to ensuring you're completely satisfied with your purchase. For any inquiries or concerns, please reach out to our dedicated customer service team at CustomerService@EurekaVapor.Com, and we'll respond promptly.
 
Please Note: If you need an immediate replacement, kindly contact the dispensary where you made your purchase. We do not exchange products via mail or shipping. 
In compliance with state regulations, we regret to inform you that we are unable to accept returns or exchanges of EUREKA cannabis products directly. However, exchanges may be facilitated by the licensed dispensary where you initially made your purchase within 30 days of the transaction. As dispensaries handle the original sales, they operate under their own return policies and procedures.
 
For assistance with returns or exchanges, please contact the dispensary where you acquired your EUREKA products.
To guarantee the authenticity and quality of your purchase, we strongly advise purchasing EUREKA products only from licensed dispensaries. If you require assistance in verifying the legitimacy of a product, please don't hesitate to reach out to us at CustomerService@EurekaVapor.Com.
 
We're here to help ensure your peace of mind and satisfaction with every EUREKA experience.
LOYAL TO THE OIL

EUREKA has always treated their customers like family choosing to put them first above profit.

Our Commitment To Quality Cannabis

That’s why we’ve been committed to providing clean, safe, all-natural oil you can trust and afford for over a decade.

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